Privacy policy

Privacy Policy

Last updated: 14 October 2025

Epic Wall Art Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.epicwallart.co.uk, make a purchase, or interact with us.

1. Information We Collect

  • Personal identification data — name, email address, billing/shipping address, phone number.
  • Payment information — processed securely by our payment providers (e.g., Shopify Payments, PayPal). We do not store full card details.
  • Technical data — IP address, browser type, device information, and browsing behaviour (via cookies or analytics tools).
  • Order history and communications — details of your purchases, preferences, and any messages you send to us.

2. How We Use Your Information

  • To process and deliver your orders.
  • To provide customer service and support.
  • To send order updates and relevant notifications.
  • To improve our website and services through analytics and feedback.
  • To comply with legal obligations (e.g., tax, fraud prevention).

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity — to fulfil orders and provide requested services.
  • Legitimate interest — to improve our business and communicate relevant offers (within reason).
  • Legal obligation — to comply with UK/EU laws (e.g. tax records).
  • Consent — for optional marketing emails or cookies, where applicable.

4. Sharing Your Information

We only share data when necessary to operate our business, such as with:

  • Payment processors (Shopify Payments, PayPal, etc.).
  • Courier and delivery partners (e.g. Royal Mail, Evri).
  • Professional service providers (IT, analytics, accounting, etc.).

We never sell or rent your data to third parties.

5. Cookies and Analytics

Our website uses cookies to improve your browsing experience and analyse traffic. You can control cookie preferences through your browser settings or consent banner.

We may use tools like Google Analytics to understand site usage — this data is anonymised and used for statistical purposes only.

6. Data Retention

We retain your personal information only as long as necessary to fulfil orders, provide support, and comply with legal obligations. Typically, order records are kept for up to 6 years for tax and accounting purposes.

7. Your Data Rights (UK & EU GDPR)

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your information.
  • Withdraw consent for marketing communications at any time.
  • Request data portability or restrict processing in certain cases.

To exercise your rights, contact us at hello@epicwallart.co.uk.

8. Security of Your Information

We use industry-standard encryption (SSL) to protect your personal information. Access to customer data is restricted to authorised staff only.

9. Marketing Communications

With your consent, we may send occasional promotional emails or product updates. You can unsubscribe at any time by clicking “unsubscribe” in any email or contacting us directly.

10. Third-Party Links

Our website may include links to third-party sites (e.g., social media, partners). We are not responsible for the privacy practices or content of these external websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above.

12. Contact Us

If you have any questions or complaints about how we handle your data, please contact us:

Epic Wall Art Ltd
Siskin Avenue,
Bacup, OL13 9BH,
United Kingdom
Email: hello@epicwallart.co.uk

If you believe your data rights have been violated, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.